Welcome to Menaleen Investment!

This Privacy Policy outlines how we handle your personal data, including but not limited to payment details and other information we collect from you or that you provide to us (“Information”), in connection with your access and use of www.silquora.com and/or the Menaleen Investment mobile application (collectively, the “Platform”), services, and applications (collectively, the “Services”). We understand the importance of your Information and are committed to protecting and respecting your privacy. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

References in this Privacy Policy to “we,” “our,” or “us” refer to Menaleen Investment. References to “user” or “you” (or similar) refer to you as an individual or legal entity, as the case may be.

What Information We May Collect from You

We may collect and process the following Information about you:

1. Information you provide:

   • When filling in forms on our Platform, including during registration and co-registrations (e.g., social media logins).
   • When subscribing to our Services, posting material, or requesting further services.
   • When entering competitions or promotions via our Platform.
   • When providing reviews, testimonials, or feedback.
   • When reporting problems with our Platform.

2. Transaction details:

   • Information about your orders and transactions carried out through our Platform.

3. Technical information:

   • IP address, operating system, browser type, and usage data via Cookies.

4. Mobile information:

   • Location details and device-specific information if you use our mobile application.

5. Correspondence:

   • Records of any communication with us.

6. Other Information:

   • Any other information deemed necessary to enhance your experience on the Platform.

How We Will Use Your Information

We may use the Information held about you in the following ways:

• To provide and improve our Services, and to personalize your experience.
• To process your orders and manage your account.
• To notify you about changes to our Services.
• For marketing purposes, if you have consented to receive such communications.
• To comply with legal obligations and resolve disputes.

Payment Details

We do not store or save any customer financial information. All payment processing is securely handled by our Payment Service Provider (PSP), ensuring that your financial information remains protected and confidential.

To Whom We May Disclose Your Information

1. Service providers:

   • Businesses that help us provide our Services (e.g., logistics, marketing, payment processing).

2. Marketing and promotions:

   • With your consent, we may use your Information for targeted advertising and promotional offers.

3. Legal compliance:

   • To comply with applicable laws and protect the rights of our users.

How We Store Your Information

• Your Information may be transferred to, stored at, and processed outside Morocco.
• We will store your Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

What Security Measures We Apply

• We maintain technical, administrative, and physical safeguards to protect your Information.
• Encryption is used during data transmission to our Platform.
• Access to your Information is restricted to authorized personnel only.

Cookies Policy

Our Platform uses Cookies to enhance your browsing experience. You may disable Cookies in your browser settings, but this may affect the functionality of our Platform.

Your Rights

• Access and update your Information through your account settings.
• Opt-out of marketing communications at any time.
• Request the deletion of your Information under certain conditions.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting on our Platform. We encourage you to review this Policy regularly.

Contact Information

• Company Name: Menaleen Investment
• Phone: +212522986958
• Email: support@silquora.com
• Address: 39 AV Lalla Yacout, 1ER étage Appartement 1, Casablanca, Morocco. 20220

If you have any concerns about your Information on the Platform, please contact us at the details above.