Thank you for shopping with Menaleen Investment! This policy outlines the terms and conditions regarding the shipment and return of items purchased on our platform. Please read this policy carefully before making a purchase.

Shipping Methods

Menaleen Investment offers various shipping options for items purchased on our website. The available shipping methods may vary depending on the item and the destination.

• Standard Shipping: Reliable and cost-effective delivery for most items.
• Expedited Shipping: Faster delivery for those who need their items sooner.
• International Shipping: Available for select items, subject to destination-specific regulations and fees.

Shipping Costs

• Shipping costs are calculated based on several factors, including the size, weight, and destination of the item.
• The shipping cost for each item will be clearly displayed at the time of purchase.
• Customers are responsible for reviewing and accepting the shipping costs before completing their purchase.

Shipping Timelines

• The estimated delivery time for each item will be provided at the time of purchase. This timeframe depends on the shipping method selected and the destination of the item.
• While we strive to ensure timely delivery, please note that delivery times may vary due to external factors such as weather conditions or carrier delays.

Shipping Restrictions

• Certain items may be subject to shipping restrictions or regulations imposed by local authorities or our shipping partners.
• It is the buyer's responsibility to ensure compliance with any applicable shipping restrictions or regulations before purchasing an item.

Shipping Address

• Customers must provide accurate and complete shipping addresses at the time of purchase.
• Menaleen Investment is not responsible for any delays or non-delivery of items caused by inaccurate or incomplete shipping addresses provided by the buyer.

Tracking Information

• Once an item has been shipped, customers will receive tracking information via email or through their account on our website.
• Customers can use this tracking information to monitor the status of their shipment and estimate the delivery date.

Shipping Damage or Loss

• We take every precaution to ensure that items are securely packaged for shipment.
• In the rare event that an item is damaged or lost during shipping, customers should contact Menaleen Investment immediately to initiate a claim process.

International Shipping

• Menaleen Investment offers international shipping for select items.
• International buyers are responsible for any customs duties, taxes, or other fees imposed by their country's customs authorities.
• By making a purchase on our platform, you agree to abide by the terms of this shipping policy.

Returns and Refunds

Our return policy is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange.

• Return Eligibility:
  Items must be returned in their original condition, unused, and with all original packaging and tags.

• Return Process:
  Contact our customer service team within 30 days of receiving your order to initiate a return. Provide your order number and reason for the return.

• Refunds:
  Refunds will be processed to the original payment method within a specified period after we receive and inspect the returned item.

• Return Shipping Costs:
  The customer is responsible for return shipping costs unless the item was received damaged or incorrect.

Contact Information

• Company Name: Menaleen Investment
• Phone: +212522986958
• Email: support@silquora.com
• Address: 39 AV Lalla Yacout, 1ER étage Appartement 1, Casablanca, Morocco. 20220